TERMS AND CONDITIONS
WARRANTY LIMITATIONS:
– Footwear with protective toe caps or metatarsal protection that has been impacted.
– Dielectric soles and footwear contaminated with electrically conductive materials.
– Conductive and antistatic soles and footwear contaminated with electrically insulating materials.
– Soles contaminated with oils and/or solvents or any other type of chemical for which they were not designed.
– Footwear exposed to excessive moisture, unless the leather is water-repellent and capable of resisting contact with water.
– Soles worn down by overly abrasive floors, to the point where the tread pattern or lugs have been lost.
The warranty will be void if the footwear shows cuts, scratches, burned stitching, rusted hardware, excessively worn soles, broken toe caps, or torn or detached inner linings.
For products other than footwear, the same review process applies with your sales advisor, subject to prior photo evaluation.
Footwear Care Recommendations
- Clean with a damp cloth and do not use solvents.
- Let it dry in the shade for a sufficient amount of time.
- Use special oil or grease for nappa or dark leather.
- Use natural leather cream for crazy leather and oily leather.
- Use a sponge or dry brush for buck leather.
- Clean the sole with water; touch-up pigment may be used if needed.
- If the footwear becomes completely wet, it is recommended to insert newspaper throughout the inside of the footwear and let it dry in a place away from direct sunlight and with proper ventilation. Once dry, apply the appropriate cream.
RETURNS
If the warranty applies, a credit note, product repair, or replacement with a new product will be issued, depending on the evaluation results from the corresponding tests, in order to confirm that the product had a manufacturing defect and falls outside the parameters established by the applicable standards.
Return Procedures
- The returns and complaints procedure will be handled directly with your sales advisor, who will provide instructions so that you can send us the product in question for evaluation. If you are an out-of-town customer, you must send photographic evidence by email clearly showing the product damage for evaluation. Within 24 hours, Safety Depot will respond to confirm whether it is necessary to send the product.
- The Quality Department will have a period of no more than 5 business days to evaluate the damage and provide a response and resolution. This period begins after the product has been received.
IMPORTANT: Receiving the product does not guarantee that a physical replacement will be approved. This will depend on the evaluation carried out by the Quality Department, as described in the return procedure.
NOTE: For out-of-town customers, if a new product is received with a defect or as a mismatched item/pair, shipping costs will be covered by SAFETY DEPOT, subject to prior authorization from your sales advisor.
If a warranty claim is made for a used product, the return shipping cost will be covered by the customer. If the warranty is approved, the shipping cost to send the product back will be covered by SAFETY DEPOT.
PROOF OF PURCHASE AND INVOICING
If you require an invoice, the Safety Depot store must receive the necessary billing information at the time you place your order, through the forms provided before completing your purchase.
PRICES
The total price of the order includes: the price of the product at the time of purchase, plus applicable taxes and shipping charges. Safety Depot reserves the right to change the prices of products displayed on our website at any time, but will honor the prices of orders placed prior to the change.
Prices may vary depending on the sales channel, physical store, online store, Puebla branch, and promotions.
DELAYS AND OTHER RESTRICTIONS
If the estimated shipping times change, Safety Depot will contact you by email or phone to inform you of the updated status of your shipment. For any questions, please contact us at ventas.web@safetydepot.com.mx.
In the event of a natural or social disaster, bad weather, or political issues, the shipping period may take up to 30 business days.
Due to demand for certain products, Safety Depot may restrict the number of certain products you may purchase. Any product limit restrictions will be mentioned on the website. This information is subject to change. Safety Depot reserves the right to discontinue products.
For purchase orders that require an invoice, safetydepot.com.mx must receive the appropriate company information one business day before the end of the same calendar month in which the purchase was made. If the required information is sent by the customer after this period has ended, the Safety Depot store will not be able to provide the invoice.
ACCEPTANCE OF THE TERMS OF USE
This confidentiality statement is subject to the Terms of Use of www.safetydepot.com.mx, which constitute a legal agreement between the user and Safety Depot. If the user uses our services, it means that they have read, understood, and agreed to the conditions stated above, and grant their consent for the use of their personal data.